We have some important information regarding the exchange and return process. Please take a moment to review the following options based on your location and preferences:
For Orlando Residents: If you live in the Orlando area and would like to make an exchange in person, we kindly ask you to schedule an appointment with our Customer Service team by clicking on this link. This will ensure that we can provide you with the necessary assistance at our offices.
For Customers Outside Orlando: If you are located beyond driving distance or find it inconvenient to visit our offices, we offer a shipping option for your convenience:
Click on the chat and let customer service know what items you would like to exchange to confirm we have your size.
Then Purchase UPS Shipping Product, we will send you a UPS shipping label via email.
It's your responsibility to pack the items you want to exchange into a package and take it to a UPS drop-off location. UPS is a reliable shipping service with good package tracking.
Once we receive confirmation that your package has been shipped back to us, we will quickly send out the item you desire in exchange.
Remember, the sooner you drop off your package at UPS and provide us with the shipping confirmation, the faster we can process your exchange and send you the new item.
If you have any questions or need further assistance, feel free to reach out to us.